FAQ

Local Orders/Will Call

Because we do not have a storefront, local orders to be picked up must be placed in advance. Arrangements must be confirmed by one of our representatives prior to arrival. Pick-up orders are available at our front office Monday – Friday, between 9:30am – 5pm. We ask for at least a 30 minute lead time before you arrive and payment must be made in advance by credit/debit card. Please call to place your pick-up order.

Coupon Codes

We occasionally offer discounts in the form of coupon codes for orders placed on our website. You can find these codes by following us on Twitter and/or liking us on Facebook. Please note that coupon codes may have restrictions, are non-retroactive, and may also be limited to either retail or wholesale accounts.

Returns

No returns, refunds, or exchanges on opened products with the exception of production quality problems. No returns on expired product.
Returns of unopened product must be made within 30 days of invoice date and returns are only accepted with prior authorization.
Shipping and handling charges are non-refundable.

Shipment Discrepancies:
MPN must be notified of any shipping discrepancies within 3 days of receiving your order.

Shipping

Currently, we primarily ship via USPS Priority Mail to PO boxes and residential addresses, and via FedEx Ground to commercial addresses. However, MPN reserves the right to determine the best method of shipment on a case-by-case basis. Sorry, no international shipping.

We do not guarantee same day shipping. However, we can usually ship orders the same or the next business day from when the order is placed. Transit times vary by location. USPS Priority Mail is apx 1-3 mailing days (includes Saturdays), FedEx Ground takes 1-5 business days. Day of order pick-up is not included in transit time.

Retail orders

  • FREE STANDARD SHIPPING for retail orders $50+ (shipping to contiguous US only)
  • For retail orders under $50, we charge flat rate shipping & handling fees :
    • S&H to OR & WA = $9.00
    • S&H to all other contiguous states = $10.50
    • S&H to AK, HI, & PR = $14.00 (sorry, no free shipping)

Wholesale orders

  • FREE STANDARD SHIPPING for wholesale orders $300 (shipping to contiguous US only)
  • Orders totaling over $300 shipping to AK, HI, and PR receive a $10 S&H discount
  • For wholesale orders under $300, we charge flat rate shipping & handling fees:
    • S&H to OR & WA = $9.00
    • S&H to all other contiguous States = $10.50
    • S&H to AK, HI, and PR = Varies; $14.00 per medium USPS Priority Mail box, $19.00 per large USPS Priority Mail box. Please contact us for more information.

 

Pricing

All prices subject to change without notice.