FAQ

Local Orders/Will Call

Because we do not have a storefront, local orders to be picked up must be placed and paid for in advance. Arrangements must be confirmed by one of our representatives prior to arrival. Pick-up orders are available at our front office Monday – Friday, between 9:30am – 5pm. We ask for at least a 30 minute lead time before you arrive and payment must be made in advance by credit/debit card. Please call to place your pick-up order.

Coupon Codes

We occasionally offer discounts in the form of coupon codes for orders placed on our website. You can find these codes by following us on Twitter and/or visiting us on Facebook. Please note that coupon codes may have restrictions, are non-retroactive, and may also be limited to either retail or wholesale accounts.

Returns

No returns, refunds, or exchanges on opened products with the exception of production quality problems. No returns on expired product.
Returns of unopened product must be made within 30 days of invoice date and returns are only accepted with prior authorization.
Shipping and handling charges are non-refundable.

Shipment Discrepancies:
MPN must be notified of any shipping discrepancies within 3 days of receiving your order.

Shipping

We primarily ship via US Priority Mail to PO boxes and residential addresses, and via UPS Ground to commercial addresses. However, MPN reserves the right to determine the best method of shipment on a case-by-case basis. Sorry, no international shipping.

We do not guarantee same day shipping. However, we can usually ship orders the same or the next business day from when the order is placed. Transit times vary by location. US Priority Mail is apx 1-3 mailing days (includes Saturdays), UPS Ground takes 1-5 business days. Day of order pick-up is not included in transit time.

Retail orders

  • FREE STANDARD SHIPPING for retail orders $50+ (free shipping to contiguous US only)
  • For retail orders under $50, we charge flat rate shipping & handling fees :
    • S&H to OR & WA = $9.00
    • S&H to all other contiguous states = $10.50
    • S&H to AK, HI, & PR = $14.00 (sorry, no free shipping to AK, HI, PR)

Wholesale orders

  • FREE STANDARD SHIPPING for wholesale orders $300 (free shipping to contiguous US only; sorry no free shipping to AK, HI, PR)
  • Orders totaling over $300 shipping to AK, HI, and PR will receive a $10 S&H discount
  • For wholesale orders under $300, we charge flat rate shipping & handling fees:
    • S&H to OR & WA = $9.00
    • S&H to all other contiguous States = $10.50
    • S&H to AK, HI, and PR = Varies; $14.00 per medium USPS Priority Mail box, $19.00 per large USPS Priority Mail box. Please contact us for more information.

Privacy Policy

We respect your privacy. All information related to the transactions of Mountain Peak Nutritionals customers is considered highly confidential. Any personal information you provide to us through our website or over the phone will never be sold to or shared with another company.

Information We Collect

We collect information you provide to us so that we can better serve you. We use information such as your address and email to process your order, provide tracking information, reply to your questions, inform you of coupons, and to provide our catalog via email or postal mail.

Please Note

You should carefully read all product labeling information. If you have, or suspect that you have a medical problem please contact your health care provider. If you are pregnant or nursing, please consult your health care professional before taking any supplements. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to treat, cure, or prevent any disease.

Terms and Conditions

Thank you for visiting the Mountain Peak Nutritionals website. By using the Site you agree to be bound by the terms set forth herein. Mountain Peak Nutritionals may make changes to the Site, these Terms of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and these terms periodically for any updates or changes. If you do not agree with all of the terms and conditions, please do not use the Site or Mountain Peak Nutritionals online shopping cart service.

License, Proprietary Rights, Copyright and Ownership

All web site design, test, graphics, the selection of arrangement and all software are the property of, or duly licensed to, Mountain Peak Nutritionals a.k.a mpn8.com. Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with Mountain Peak Nutritionals or using this web site as a shopping resource. Any other use of materials on this web site; including reproduction for purposes other than those noted above, modification, distribution, or republication; without the prior written consent of Mountain Peak Nutritionals is strictly prohibited. All material and information presented by Mountain Peak Nutritionals is intended to be used for educational purposed only. We reserve the right to change or amend this policy at any time.

Pricing

All prices subject to change without notice.